Privacy Policy for Muhammad Muwaffaq Faleh Al-Zoubi Est. for Import and Export Import and Export Truck Spare Parts E-Commerce Website

This Privacy Policy outlines how Muhammad Muwaffaq Faleh Al-Zoubi Est. for Import and Export collects, uses, and protects your personal information when you use our e-commerce website. We are committed to ensuring the privacy and security of your data.

1. Information We Collect

- Personal Information: We may collect personal information such as your name, email address, shipping address, and payment information when you make a purchase on our website.

- Non-Personal Information: We may collect non-personal information, such as your IP address, browser type, and operating system, to enhance the functionality of our website.

2. How We Use Your Information

We may use your information for the following purposes:

- To process and fulfill your orders.

- To improve our website and customer experience.

- To send updates, promotions, and marketing materials with your consent.

- To respond to your inquiries and provide customer support.

3. Data Security

We employ industry-standard security measures to protect your data. However, please be aware that no method of data transmission or storage is entirely secure, and we cannot guarantee the absolute security of your information.

4. Disclosure of Information

We will not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website or servicing you, as long as they agree to keep this information confidential.

5. Cookies

We may use cookies to enhance your website experience. You can adjust your browser settings to disable cookies if you prefer.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content on these websites.

7. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy as needed to reflect changes in our data practices. You will be notified of any significant changes on our website.

9. Refund Policy

Thank you for shopping with [Your Company Name]. We strive to provide a seamless and enjoyable shopping experience for our customers. In the event that you are not entirely satisfied with your purchase, we're here to help.

10. Refund Eligibility:

To be eligible for a refund, the item must be unused and in the same condition that you received it.

The item must be in its original packaging.

11. Refund Process:

Contact our customer support team at communications@mmfest.com within the specified timeframe to initiate the refund process.

Provide your order number and a brief explanation of the reason for the refund.

Our team will review your request and provide instructions for the return of the item.

12. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

We recommend using a trackable shipping service to ensure the safe return of the item.

13. Refund Timeframe:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [ 7 days].

14. Exchanges:

If you wish to exchange an item, please follow the same process as outlined for refunds, and specify the replacement item you would like.

15.Order Cancellation:

• You may cancel your order within 24 hours of placing it.
• To cancel your order, please contact our customer support team at [support@email.com] with your order number and the reason for cancellation.

16. Cancellation Process:

• Contact our customer support team within the specified timeframe to initiate the cancellation process.
• Provide your order number and a brief explanation of the reason for cancellation.
• If your order is eligible for cancellation, we will process the request and confirm the cancellation via email.

17. Refund for Canceled Orders:

• If your order is canceled within the stipulated time, a full refund will be issued to your original method of payment.
• Please allow 5 business days for the refund to be processed.

18. Late Cancellations:

• Orders that are not canceled within the specified timeframe may not be eligible for a refund.
• Late cancellations are subject to a cancellation fee.

19. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at +962795541600 or communications@mmfest.com  .